Compliments & Complaints

At the Deveron Dental Centre, we are constantly striving to improve the service we provide for our patients and we welcome all comments and suggestions.  If you have had a particularly good experience at the practice and would like to submit a testimonial, we would be delighted to hear from you!

Our aim is to always provide our patients with first class dental treatment, but we accept that very occasionally, things can go wrong.  The aim of our complaints procedure is to work with you to resolve any issues that you have been having and to provide you with a quick but thorough response to your complaint by those who know most about your care.

Our practice managers are fully trained on the management of complaints.  They will do their very best to work with you to resolve your complaint. You can contact them on:

We have a practice complaints leaflet, with full details of the complaints procedure, which is available on request.

If for any reason, you would prefer not to speak to a member of our team, you can contact a member of the NHS Grampian Feedback Service about making a complaint. Their contact details are:

The Feedback Service is open during the office hours of Monday to Friday 9:00am to 5:00pm